YOUR SATISFACTION IS GUARANTEED:
Your Satisfaction is COMPLETELY Guaranteed:
Simply call us Toll Free from within the USA or Canada at 1-800-238-9481 (or from outside the USA and Canada at 1-914-580-2700), or Email us with any concerns, and we'll treat you like family. We want you to be satisfied. Period.
OFFICIAL RETURN POLICY:
You may return your item in original condition by calling us at either 1-800-238-9481 or 1-914-580-2700 to receive a return authorization number within 30 days of delivery. We will then give you the correct address to return your product.
After we receive a return, we will inspect to make sure it is in brand new, clean condition, and then we will issue you a 100% merchandise cost refund back to your original payment method. (Please allow up to two weeks after that, for your refund to post to your account).
Shipping charges are not refundable unless we shipped the wrong merchandise. Return shipping is at your expense unless you decide to receive an EXCHANGE of any other similarly priced product OR if you decide to accept STORE CREDIT, in which case we will pay for BOTH, incoming AND outgoing shipping charges. When returning items, please make sure to obtain tracking and insurance, in case your return gets lost or damaged on its way back to us.
OFFICIAL "NO RISK" EXCHANGE POLICY:
All exchanges ship for FREE in both directions. You never loose any value when we exchange an item for you. In most cases we will be happy to send a product that may even cost a bit more than the original product you are returning, all at NO extra charge to you, and ALWAYS with FREE SHIPPING in BOTH directions.
WE'RE ALWAYS A FREE PHONE CALL AWAY:
Call us at 1-800-238-9481 or 1-914-580-2700 with any concerns, and we will do what it takes to keep you happy and satisfied. That is our promise to you.