You have  two shipping options for ordering most products on BigPlush.com:

#1. FREE Fedex Ground Shipping takes between 2 and 8 days for delivery after we ship, depending on the location in the USA that we ship to:

*Please note that with FREE Fedex Ground Shipping, there is no absolute date specific delivery guarantee; but it is quite reliable and fast, and hey... it's FREE.

#2. EXPRESS Shipping options include Fedex Express Overnight, 2-DAY and 3-DAY, as well as U.S. Postal Service 2 to 3 day Express Mail and Priority Mail.

Any questions? then CALL US at 1-800-238-9481 and we'll be happy to assist you. Thank You.

HOW MUCH IS SHIPPING?

RELAX!
FREE Shipping!
(Fedex Ground shipping is INCLUDED in all prices that are shown on this site).

DETAILS:
Shipping by Fedex Ground to any state in the mainland continental USA is FREE.   All prices INCLUDE free standard Fedex Ground Shipping in the continental USA.

MILITARY ADDRESSES (APO & FPO):

Important Message for Military Shipments: When entering checkout information for APO or FPO Military Addresses, be SURE to select UNITED STATES as the Country (even though you are actually deployed in another Country). Military mail to APO / FPO is always considered as shipping to the USA. This will allow you to select "Armed Forces Europe" (AE) as the "state". Shipping rates to APO / FPO addresses are MUCH LESS than international shipments to the same Country to a regular physical street address that is non-military. So make sure if you want delivery to APO or FPO addresses, that you select "UNITED STATES" as the delivery COUNTRY.

Shipping to APO and FPO military addresses is also FREE for our MILITARY customers via U.S. Postal Service PARCEL POST (which can take between 2 and 6 weeks for delivery). For a small extra shipping charge, our military customers also have the option to upgrade shipping to faster U.S. Postal Service Priority Mail, (which usually takes about 1 to 2 weeks for delivery to military addresses).

INTERNANTIONAL NON-MILITARY STREET ADDRESSES and STREET ADDRESSES OUTSIDE of the 48 CONTINANTAL US STATES):
Shipping to NON-Military International addresses and U.S. addresses that are NOT part of the 48 continental USA states (such as Alaska, Hawaii, Puerto Rico, Virgin Islands, etc.) will have several U.S. Postal options as well as several Fedex Express International shipping options when you checkout.

Postal Service International Priority Mail USUALLY takes between 1 and 2 weeks - but no guarantee.  Postal Service International Express Mail USUALLY takes between 5 and 10 DAYS - but again - no guarantee.  Fedex Express International Economy usually takes between 2 to 5 days for delivery.  Fedex Express International Priority usually takes between 1 and 3 days for delivery.

HOW TO CALCULATE YOUR EXACT SHIPPING CHARGES:
Place your product(s) in your shopping cart. Then click on button that says "Estimate Shipping Charges".

HOW SOON WILL I GET IT?:

Fedex Ground delivery usually takes between 1 and 5 business days. This is an ESTIMATE and sometimes varies by a day or two.  U.S. Postal EXPRESS MAIL delivery usually takes 1 to 2 business days.  Fedex Express EXPRESS SAVER Delivery takes three business days.  Fedex Express 2-Day Delivery takes two business days.  Fedex Express overnight delivery takes one business day.  We ALWAYS email your Tracking Number as soon as we ship.

We ship most Non-Personalized orders within two business day of payment,
*EXCEPT DURRING PEAK HOLIDAY TIMES such as Christmas and Valentine's Day, when it can take several days longer to ship, depending on demand.

FOR PERSONALIZED SERVICES:
Personalized T-Shirts, Songs, Imprinting, Embroidery, etc. require an additional two to fifteen days before we ship. Call us fore more information at 1-800-238-9481

INTERNATIONAL CUSTOMERS:

(OUTSIDE OF THE USA, as well as Alaska, Hawaii, and  Puerto Rico):
Your rates will be shown using the "Estimate Shipping Charges" button at checkout. Please note that International orders may require further verification after payment is received, before we ship. In some cases, further documentation may be requested; in some rare cases, we may require Western Union payment where we can not verify the validity of an order placed overseas. We appreciate our International customers, and we have these policies in place to ensure that we can serve you better.

3 WAYS TO MAKE PAYMENT:

3-Ways to Make payment. All are fast, easy and secure:
1. You can pay through our secure PCI compliant checkout and securely pay with Visa, Mastercard, American Express, Discover or PayPal.
2. You can PAY BY PHONE with Visa, Mastercard, American Express, Discover or Check-By-Phone by calling us at: 1-800-238-9481
3. You can MAIL-IN a Money Order. To do this, simply select "Money Order" as your payment method; Then print your invoice and enclose it with your mail-in payment.  MAIL TO: BigPlush.com, PO Box 549, Tarboro, NC 27886.

RECEIPTS AND TRACKING NUMBERS:

No matter what payment method you use, we will ALWAYS email you confirmation that we received your payment.
In addition, we will ALWAYS email your TRACKING NUMBER as soon as we ship.

YOUR SATISFACTION IS GUARANTEED:

Your Satisfaction is COMPLETELY Guaranteed:
Simply call us at 1-800-238-9481 or Email us with any concerns, and we'll treat you like family. We want you to be satisfied. Period.

OFFICIAL RETURN POLICY:

You may return your item in original condition by calling us at  1-800-238-9481 to receive a return authorization number within 7 days delivery. We will then give you the correct address to return your product.

After we receive a return, we will inspect to make sure it is in brand new, clean condition, and then we will issue you a 100% merchandise cost refund back to your original payment method. (Please allow up to two weeks after that, for your refund to post to your account).

Shipping charges are not refundable unless we shipped the wrong merchandise. Return shipping is at your expense unless you decide to receive an EXCHANGE of any other similarly priced product instead of a refund, in which case we will pay for ALL incoming and outgoing shipping charges.When returning items, please make sure to obtain tracking and insurance, in case your return gets lost or damaged on its way back to us.

OFFICIAL "NO RISK" EXCHANGE POLICY:

All exchanges ship for FREE in both directions. You never loose any value when we exchange an item for you. In most cases we will be happy to send a product that may even cost a bit more than the original product you are returning, all at NO extra charge to you, and ALWAYS with FREE SHIPPING in BOTH directions.

SPECIAL RETURN POLICY FOR ALL FRESH FLOWERS, ROSES andPERSONALIZED PRODUCTS:

Due to health and legal reasons, all fresh flowers and roses, as well as all personalized products, can not be returned, and all fresh flower and personalized product sales are final. That does not mean that we won't address and resolve any issues that might arise with these products; we will do what it takes to ensure your satisfaction should any issues arise. Please call us at 1-800-238-9481 if any issue arises with these typeof products, and we will promptly make sure that you end up happy.

WE'RE ALWAYS A FREE PHONE CALL AWAY:

Call us at 1-800-238-9481 with any concerns, and we will do what it takes to keep you happy and satisfied. That is a promise.