#1. FREE STANDARD SHIPPING via U.S. Postal Service Parcel Post takes between 5 and 10 business days for delivery after we ship. In general, states on the East Coast will receive their orders quicker than states on the West Coast; that is because we ship most orders from North Carolina.
*Please note that with FREE U.S. Postal Service Parcel Post Shipping, there is no absolute date specific delivery guarantee; but it is quite reliable, includes a tracking number, and hey... it's FREE.
#2. EXPRESS SHIPPING options include U.S. Postal Service Priority Mail (2 to 4 business days for delivery), and U.S. Postal Service Express Mail (1 to 2 business days for delivery).
(U.S. Postal Service Parcel Post shipping is INCLUDED in all prices of stuffed animals that are shown on this site).
Shipping by U.S. Postal Service Parcel Post to any state in the mainland continental USA is FREE. All prices INCLUDE free shipping in the continental USA.
MILITARY ADDRESSES (APO & FPO):
Important Message for Military Shipments: When entering checkout information for APO or FPO Military Addresses, be SURE to select UNITED STATES as the Country (even though you are actually deployed in another Country). Military mail to APO / FPO is always considered as shipping to the USA. This will allow you to select "Armed Forces Europe" (AE) as the "state". Shipping rates to APO / FPO addresses are MUCH LESS than international shipments to the same Country to a regular physical street address that is non-military. So make sure if you want delivery to APO or FPO addresses, that you select "UNITED STATES" as the delivery COUNTRY.
Shipping to APO and FPO military addresses is also FREE for our MILITARY customers via U.S. Postal Service PARCEL POST (which can take between 2 and 6 weeks for delivery to APOand FPO Military addresses). For a small extra shipping charge, our military customers also have the option to upgrade shipping to faster U.S. Postal Service Priority Mail, (which usually takes about 1 to 2 weeks for delivery to military addresses).
INTERNANTIONAL NON-MILITARY STREET ADDRESSES and STREET ADDRESSES OUTSIDE of the 48 CONTINANTAL US STATES):
Shipping to NON-Military International addresses and U.S. addresses that are NOT part of the 48 continental USA states (such as Alaska, Hawaii, Puerto Rico, Virgin Islands, etc.) will have several U.S. Postal options available when you checkout.
Postal Service International Priority Mail delivery to Countries beyond the USA usually takes between 1 and 2 weeks - but there is NO specific guarantee for delivery time. Postal Service International Express Mail USUALLY takes between 5 and 10 DAYS for delivery to Countries beyond the USA - but again - there are no date-definite delivery guarantees.
HOW TO CALCULATE YOUR EXACT SHIPPING CHARGES:
Place your product(s) in your shopping cart. Then click on button that says "Estimate Shipping Charges". Fill-in your zip code and city, and then you will see all your shipping options with respective shipping charges.
All stuffed animal orders are shipped via the U.S. Postal Service. There are three U.S. Postal Service shipping options within the USA: U.S. Postal Service Parcel Post delivery usually takes between 4 and 10 business days. This is an ESTIMATE and sometimes varies by a day or two. U.S. Postal PRIORITY MAIL delivery is guaranteed to take between 2 to 4 business days. U.S. Postal EXPRESS MAIL delivery is guaranteed to take between 1 to 2 business days. No matter which shipping method you select, we ALWAYS email your Tracking Number as soon as we ship.
*FRESH FLOWERS AND ROSES are always delivered on the EXACT DATE that you enter when you place your order. All FRESH FLOWERS AND ROSES are delivered by Fedex Express Overnight, and the shipping charge for all fresh flowers and roses is INCLUDED in the procuct cost.
FOR PERSONALIZED SERVICES:
Personalized T-Shirts, Songs, Imprinting, Embroidery, etc. require an additional two to seven days before we ship. Call us for more information at 1-800-238-9481
(OUTSIDE OF THE USA, as well as Alaska, Hawaii, and Puerto Rico):
Your rates will be shown using the "Estimate Shipping Charges" button at checkout. Please note that International orders may require further verification after payment is received, before we ship. In some cases, further documentation may be requested; in some rare cases, we may require Western Union payment where we can not verify the validity of an order placed overseas. We appreciate our International customers, and we have these policies in place to ensure that we can serve you better.
4-Ways to Make payment. All are fast, easy and secure:
1. You can pay through our safe and secure, PCI compliant checkout using Visa, Mastercard, American Express, Discover or PayPal.
2. You can pay safe and securely using your Amazon.com account.
3. You can PAY BY PHONE with Visa, Mastercard, American Express, Discover or Check-By-Phone by calling us at: 1-800-238-9481
4. You can MAIL-IN a Money Order. To do this, simply select "Money Order" as your payment method; Then print your invoice and enclose it with your mail-in payment. MAIL TO: BigPlush.com, PO Box 549, Tarboro, NC 27886.
No matter what payment method you use, we will ALWAYS email you confirmation that we received your payment.
In addition, we will ALWAYS email your TRACKING NUMBER as soon as we ship.
Your Satisfaction is COMPLETELY Guaranteed:
Simply call us at 1-800-238-9481 or Email us with any concerns, and we'll treat you like family. We want you to be satisfied. Period.
You may return your item in original condition by calling us at 1-800-238-9481 to receive a return authorization number within 30 days of delivery. We will then give you the correct address to return your product.
After we receive a return, we will inspect to make sure it is in brand new, clean condition, and then we will issue you a 100% merchandise cost refund back to your original payment method. (Please allow up to two weeks after that, for your refund to post to your account).
Shipping charges are not refundable unless we shipped the wrong merchandise. Return shipping is at your expense unless you decide to receive an EXCHANGE of any other similarly priced product instead of a refund, in which case we will pay for ALL incoming and outgoing shipping charges.When returning items, please make sure to obtain tracking and insurance, in case your return gets lost or damaged on its way back to us.
All exchanges ship for FREE in both directions. You never loose any value when we exchange an item for you. In most cases we will be happy to send a product that may even cost a bit more than the original product you are returning, all at NO extra charge to you, and ALWAYS with FREE SHIPPING in BOTH directions.
Due to health and legal reasons, all fresh flowers and roses, as well as all personalized products, can not be returned, and all fresh flower and personalized product sales are final. That does not mean that we won't address and resolve any issues that might arise with these products; we will do what it takes to ensure your satisfaction should any issues arise. Please call us at 1-800-238-9481 if any issue arises with these type of products, and we will promptly make sure that you end up happy.
Call us at 1-800-238-9481 with any concerns, and we will do what it takes to keep you happy and satisfied. That is a promise.