Customers with Delivery Problems for Christmas Click Here

Use The Form Below to Get Fast Help for any Christmas Order that was Delivered Late, Delivered Wrong and/or Not Delivered at All.

Although thousands of orders were sucessfuly shipped and delivered on time this Christmas Season, we are sorry to say that there were also some serious problems with a small percentage of Christmas orders that were either delivered late or not delivered all.

We are in the process of determining the root cause of these late and non delivery issues, and so far it seems to be a problem limited to one specific class of shipments shipped by one specific shipping company - but we are still in the process of investigating all possible causes, so as to ensure this unfortunate problem never happens again.

Because of this unexpected issue that became apparent to us within the last week before Christmas, we realize it has been very hard for some customers to reach us sucessfuly by phone and email.

So to make it easier for all customers who were affected by this issue, we are providing this page as the place to report any late delieries, any wrong deliveries and any non-deliveries.

After you submit the form below, we will respond quickly and act fast to do whatever it takes, in all instances, to resolve every problem reported, so that every customer is ultimately satisfied.

Of course affected customers can also call us at 1-800-238-9481, but submitting the form below on this page will make it quicker for affected customers to get a fast successful resolution that takes less time and is most satisfactory.

WHAT to Write in the Form Below:

• Enter your email address, name, phone number and order number in the fields where it asks you for this information.

• In the "Question/Comment" field you should write whatever you feel will describe the problem, and what it would take to resolve the issue to your satisfaction.

After you submit the form below, we promise to resolve the issue to your satisfaction within 24 hours or less.